Terms and Conditions
POLICIES FOR CHILDREN:
- Children of 0 a 4 years courtesy (maximum 1 by reservation).
- Children from 5 years of age full rate applies.
must present identification (civil registry, Identity card) in physical or digital form at the time of admission without exception.
DATA POLICIES OR PERSONAL INFORMATION:
- The client or guest authorizes the HOTEL EL LAGO LTDA, the processing of your personal data, delivered or supplied through various marketing channels such as websites, travel agency, among others. The HOTEL informs that personal data will be kept with special care, in accordance with the provisions of the Law 1266 of 2008, the law 1581 of 2012, the decree 1377 of 2013 and other regulations related to the matter.
POLICY ABOUT PETS:
We accept your pet* (dog, gato), pet friendly rooms located on the second floor and above, We have large green areas for recreation and fun so you can share a moment of play or a nice walk..
- One pet per room is allowed, the pet (dog, gato) must be small or medium size.
At the time of making your reservation, inform us that you will bring your pet to keep it in mind and to have all the preparations ready.
- You must carry the vaccination card, collar walker, muzzle (optional) of your pet at the time of check-in.
- Hotel el Lago reserves the right of admission of any of these pets, in case you consider it convenient for the safety of your visitors.
- The pet must always remain with a responsible adult while it is within the hotel facilities.
- The pet will not be able to stay alone in the room, except for 30 minutes at breakfast time.
RESERVATION AND CANCELLATION POLICIES
- Reservations can be processed on the website www.ellagohotel.com, through the reservations tab or by calling us directly at 3134219674 or landline 7850872.
- Your reservation is NOT confirmed until the hotel receives a deposit. The 50% of the total of the first hotel day of the reservation must be canceled with a minimum of 48 hours before arriving at the hotel.
- By securing the reservation with your deposit, it means that you accept our cancellation rules.
- Cancellations from travel agencies must be informed in advance by phone and email, The fine for the cancellation of this type of reservation will be agreed between the two parties.
- Keep in mind that any cancellation or change of dates must be requested by phone or email at least one day in advance of the reservation date, otherwise it is categorized as non-refundable. The cancellation policy is not valid for special non-refundable promotions.
- When the user, without prior notice, does not show up and does not use the agreed services (No Show), is categorized as a non-refundable reservation.
- Smoking is prohibited in all rooms.
- All refunds are subject to a processing fee from the 10% for stationery and transfer expenses.
HORA DE CHECK-IN Y CHECK-OUT
Check-In: 2:00 pm
Check-Out: 1:00 pm
SPECIAL POLICIES FOR EVENTS
- Hotel El Lago Ltda will make a budget according to special menus and services requested in agreement with the client, which will have approval and execution of both parties.
- any social event, business (boda, fiesta, training or other) requires the following deposits based on event estimates:
25% of the estimation of the event to ensure the date
Deposit of 25% 20 days before the event date
balance payment 2 days before the event date.
The deposit can be made in the bank account of Hotel El Lago Ltda., which, will be indicated after confirming the event.
- By confirming a reservation with your deposit it means that you accept the terms and conditions of our cancellation policy.
- Cancellations of any event (boda, fiesta, training or other) must be informed at least in advance 7 days before the event by phone and email, whereby, any alteration after these days will imply the charge initially agreed in the budget.
- The food and drinks contracted may be modified according to quantity up to six days before the event, whereby, any alteration after these days will imply the charge initially agreed in the budget.
Remember that the quote does not guarantee the availability of Hotel El Lago Ltda to carry out your event on the requested date..
SPECIAL COMMITMENT: SUSTAINABILITY POLICIES, ENVIRONMENT AND SCENNA.
Hotel El Lago Ltda is committed to complying with the following regulations:
Hotel El Lago Ltda combats the commercialization and trafficking of species of fauna and wild FLORA, It is, is penalized by law 17 of 1981 and by Ministerial Resolution No. 1367 of 2000. Decree 1608 you can't hunt, have as a pet and/or transport any individual of wild fauna Report and prevent flora and fauna trafficking. Ley 599 of 2000 Colombian Penal Code. Ley 165 of 1994 united nations convention on biological diversity.
Hotel El Lago Ltda is against sex tourism or any exploitation of children, girls or teenagers. CSEC is ILLEGAL. , It is also penalized by law 1336 of 2009 by which the Law is strengthened 679 of 2001 and will be reported to the authorities. Remember that child exploitation and pornography are illegal.. Colombian authorities will be notified and will arrest all perpetrators.